Trust Centre


Is a BiFu account safe?

2026-08-11


Safe. BiFu provides two-factor authentication guidance such as Google Authenticator, and uses TLS, firewalls, authentication and access control to protect data; when an account shows anomalies, it can be handled through official customer service.

Protections users can enable immediately

  1. Use a unique and sufficiently strong password.
  2. Enable the two-factor authentication available in your account.
  3. Do not provide verification codes, private keys or seed phrases to anyone.
  4. Access the login and download pages only from the official website.
  5. Regularly check login devices, transactions and deposit/withdrawal records.

What to do when anomalies occur

Re-access your account from the official website, change your password and check logged-in devices, recent transactions, and deposit and withdrawal records; submit the time of the anomaly, the device and related order information through online customer service.

FAQ

What does enabling 2FA do?

2FA adds a second layer of verification to login and account operations, and can significantly reduce account risk after a password leak.