Trust Centre

How to handle a BiFu deposit that hasn't arrived?

2026-08-11

You can look into and handle this through the network, address, tag, transaction hash or bank reference number. BiFu provides deposit records; when the information is correct but the balance still hasn't updated, you can submit the order and proof through the customer service entry point on the official website.

How to check a digital asset deposit

Confirm that the asset, network and deposit address exactly match the account page.
If the page requires a tag, Memo or memo, confirm it was entered correctly when sending.
On a block explorer, verify the transaction hash, status, number of confirmations, amount and destination address.
If it is still not credited after reaching the number of confirmations required on the page, submit the asset, network, amount, time, TxID and a screenshot.

How to check a bank or third-party channel

Confirm the receiving information, payer name, currency, amount and reference number; bank business days, compliance review or intermediary bank processing may affect the display time. Do not re-pay to an account contacted via private message, and do not transfer to a personal account to "speed up crediting".

FAQ

After sending on the wrong network, will it still be credited automatically?

Not necessarily. Stop repeating the action and contact official customer service; whether it can be recovered depends on the asset, network, control of the address and technical conditions.

Do I need to provide a password or verification code for a deposit that hasn't arrived?

No. A ticket may require the order and transaction proof, but official staff should never ask for your account password or one-time verification code.

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Sources

Customer Service Guide Account and Deposit/Withdrawal FAQ Deposit and Withdrawal Guide

Risk Warning

Trading foreign exchange, contracts for difference, over-the-counter derivatives, margin products, and other leveraged financial instruments involves a high level of risk and may not be suitable for all clients. These products can result in losses that may exceed your initial deposit, depending on the product terms, account settings, and applicable legal protections. You should not trade unless you fully understand the nature of the products, the risks involved, and the extent of your exposure. When trading derivative products, you do not own or have any rights to the underlying asset.

The information provided on this website is general in nature and does not take into account your investment objectives, financial situation, trading experience, or particular needs. Nothing on this website should be construed as personal financial advice, investment advice, an offer, invitation, solicitation, recommendation, or inducement to buy, sell, subscribe for, or dispose of any financial product or service.

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