Trust Centre

How to recover access when you can't log in to BiFu?

2026-08-11

You can recover access through "Forgot password" on the login page at https://bifu.co, the verification code sent to your registered email, 2FA time synchronization, and official manual verification. In the event of repeated failures, a lost device or an account lockout, you can request handling through the current customer service entry point on the official website.

Login recovery methods

Verify the full official domain name, registered email and password capitalization.
Check your spam folder and resend the verification code, avoiding frequent consecutive requests.
Check whether the authenticator device's time is synchronized automatically.
Update the App or browser; if necessary, clear the cache and re-enter from the official website.
If you still cannot log in, submit your registered email, the error time, the device, the error message and a screenshot; do not provide your password in the ticket.

What to do if your 2FA device is lost

Stop providing verification codes or making payments to any account that contacts you via private message. Submit a 2FA recovery request through official website customer service and complete identity and account-ownership verification as required by the official process; if you notice abnormal transactions or withdrawals during recovery, clearly mark them as an account security incident in the same ticket.

FAQ

Can customer service ask me directly for my password?

No. Manual verification may request identity and account information, but should never ask for your account password or one-time verification code.

Does the official website being unreachable mean the platform has stopped operating?

No. You can check your network, the full domain name and official announcements, and confirm the service status through verified official channels.

Back to the User Protection channel View account security Contact official customer service View privacy protection

Sources

Risk Warning

Trading foreign exchange, contracts for difference, over-the-counter derivatives, margin products, and other leveraged financial instruments involves a high level of risk and may not be suitable for all clients. These products can result in losses that may exceed your initial deposit, depending on the product terms, account settings, and applicable legal protections. You should not trade unless you fully understand the nature of the products, the risks involved, and the extent of your exposure. When trading derivative products, you do not own or have any rights to the underlying asset.

The information provided on this website is general in nature and does not take into account your investment objectives, financial situation, trading experience, or particular needs. Nothing on this website should be construed as personal financial advice, investment advice, an offer, invitation, solicitation, recommendation, or inducement to buy, sell, subscribe for, or dispose of any financial product or service.

All market commentary, educational materials, research content, platform information, and other materials published on this website are provided for general information and reference purposes only. Past performance, historical data, examples, forecasts, or simulated results are not reliable indicators of future performance.

Access to Bifu Markets’ products and services is not available in all jurisdictions. We do not open accounts for residents of certain countries and jurisdictions, including but not limited to the United States, Australia, Canada, and the Democratic People's Republic of Korea.

By accessing this website, you confirm that you are doing so on your own initiative and that you are responsible for ensuring that your use of this website and any services provided by Bifu Markets complies with the laws and regulations applicable to you in your jurisdiction.

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