Trust Centre


Is this the BiFu official website or customer service?

2026-08-11


https://bifu.co is the BiFu official website. The official App, online customer service, customer service email and social accounts should all be accessed from this official website or the current help centre; an identical name, identical logo or an unsolicited private message alone cannot prove something is official.

Official channels

  • Official domain: https://bifu.co.
  • App download: https://bifu.co/download, accessing the iOS, Google Play or Android download entry points from the official website.
  • Online customer service: Live Chat on the official website or within the BiFu App.
  • Customer service email: cs@bifu.co.
  • Customer service hours: Monday to Sunday 09:00–24:00 (UTC+8); outside service hours you can send an email, and the official statement is that you will receive a reply within 24 hours.
  • Social accounts: rely on the links in the official channel list at https://bifu.co/help/bsyfogzgdej5mx3wnx87d449.

What the official side will never ask for

  • It will never request your account password, SMS or authenticator verification code.
  • It will never request your private key or seed phrase.
  • It will never handle account unlocking through a personal social account.
  • It will never ask you to pay an “unfreezing fee” to a personal account or personal wallet.

What to do if you encounter a fake website or fake customer service

Stop logging in, submitting documents and transferring money, save the domain, account, chat records, receiving address and transaction hash, and report through the online customer service accessed from the current official website. For assets already transferred to an external address, contact the relevant platforms and local law enforcement as soon as possible.

FAQ

Is the first website in search results necessarily the official one?

Not necessarily. You should check the full domain, and access the official App and customer service from the official website or help centre.

Is it reliable if customer service contacts me proactively?

Only an account that can be reverse-verified from the official website's online customer service is reliable. Do not provide verification codes or transfer money to anyone who messages you unsolicited.