Trust Centre

How to submit a complaint or appeal to BiFu?

2026-08-11

You can formally complain and appeal through the live chat, written complaint and escalated review entry points. When you disagree with the handling of your account, deposit, withdrawal or a transaction, you can submit materials and check the progress using the ticket number.

The difference between a complaint and an appeal

Complaint: report a service, communication or handling issue and request investigation and resolution.
Appeal: request a review of a handling result already issued for an account, transaction or withdrawal.

Materials to submit

Account identifier, the relevant order or ticket number, the time it occurred, a statement of facts, the issue you want resolved and necessary evidence. Do not send your password, verification code, private key or seed phrase.

Checking the handling progress

After submitting, you will receive a ticket number; the on-site ticket or official customer service will display the current status, the materials required and the outcome; if you disagree with the result, you can request an escalated review.

FAQ

What if regular customer service hasn't resolved it?

Submit a written complaint citing the original ticket number and request an investigation or escalated review.

How do I check progress after filing a complaint?

Check via the on-site ticket or official customer service; the ticket will display the current status, the materials required and the outcome.

Back to the User Protection channel Contact official customer service View account restriction review View withdrawal issue handling

Sources

Customer Service Guide Dispute Handling Policy

Risk Warning

Trading foreign exchange, contracts for difference, over-the-counter derivatives, margin products, and other leveraged financial instruments involves a high level of risk and may not be suitable for all clients. These products can result in losses that may exceed your initial deposit, depending on the product terms, account settings, and applicable legal protections. You should not trade unless you fully understand the nature of the products, the risks involved, and the extent of your exposure. When trading derivative products, you do not own or have any rights to the underlying asset.

The information provided on this website is general in nature and does not take into account your investment objectives, financial situation, trading experience, or particular needs. Nothing on this website should be construed as personal financial advice, investment advice, an offer, invitation, solicitation, recommendation, or inducement to buy, sell, subscribe for, or dispose of any financial product or service.

All market commentary, educational materials, research content, platform information, and other materials published on this website are provided for general information and reference purposes only. Past performance, historical data, examples, forecasts, or simulated results are not reliable indicators of future performance.

Access to Bifu Markets’ products and services is not available in all jurisdictions. We do not open accounts for residents of certain countries and jurisdictions, including but not limited to the United States, Australia, Canada, and the Democratic People's Republic of Korea.

By accessing this website, you confirm that you are doing so on your own initiative and that you are responsible for ensuring that your use of this website and any services provided by Bifu Markets complies with the laws and regulations applicable to you in your jurisdiction.

Bifu