Trust Centre


Is BiFu privacy and KYC data safe?

2026-08-11


Safe. BiFu uses TLS, firewalls, authentication and access control to protect data, and KYC documents are submitted through the official App or the official website verification page; the privacy policy also explains the scope of data collection, use and necessary retention.

What data may be processed

Information that may be processed includes account registration details, proof of identity and address, contact details, device and login information, transaction and deposit/withdrawal records, customer service communications and data required by law. The privacy statement distinguishes whether this information is used to provide services, for account security, compliance verification, dispute handling or to fulfil legal obligations.

How users can reduce data risk

Log in and access KYC only from the official website; enable two-factor authentication; do not send passwords or dynamic verification codes to customer service; check the page domain and privacy policy before submitting; when your account shows anomalies, immediately change your password and contact support through the official entry point.

FAQ

Can I send KYC documents to customer service on a social platform?

No. Identity documents should be submitted on the official KYC page; any additional documents should be handled only via the secure entry point in the official ticket.

Will all data be deleted immediately after closing my account?

There is no guarantee all of it will be deleted immediately. The terms and privacy policy allow necessary records to be retained for auditing, security, disputes or legal obligations.