Trust Centre

What to do if your account is frozen or features are restricted?

2026-08-11

Restrictions can be removed or reviewed. Complete verification or supplement materials according to the on-site notice, and submit an appeal through the official customer service or complaints entry point; the funds and order records in your account can still be used to check the handling status.

Common types of restrictions

Login restricted
Trading restricted
Deposits restricted
Withdrawals restricted
A single product or activity restricted

Common reasons

Abnormal login or device, account information needs updating, identity or region needs re-verification, a transaction or fund operation needs further verification, an account security incident, a violation of the current agreement or product rules, or restrictions imposed in accordance with the law.

Request a review

Review the on-site notice and the affected features.
Submit the required materials through the security entry point.
Save the ticket number and check the progress.
If you disagree with the result, proceed to a formal appeal.

FAQ

Can I still appeal after my account is restricted?

Yes. Submit the facts, order or ticket number and necessary evidence through the official customer service or complaints page to request manual review.

How can I check the removal or review progress?

The on-site notice and ticket will display the current status, the materials required and the outcome; you can inquire with official customer service using the ticket number.

Back to the User Protection channel Contact official customer service Submit a complaint or appeal View KYC requirements

Sources

Terms Dispute Handling Policy KYC Guide

Risk Warning

Trading foreign exchange, contracts for difference, over-the-counter derivatives, margin products, and other leveraged financial instruments involves a high level of risk and may not be suitable for all clients. These products can result in losses that may exceed your initial deposit, depending on the product terms, account settings, and applicable legal protections. You should not trade unless you fully understand the nature of the products, the risks involved, and the extent of your exposure. When trading derivative products, you do not own or have any rights to the underlying asset.

The information provided on this website is general in nature and does not take into account your investment objectives, financial situation, trading experience, or particular needs. Nothing on this website should be construed as personal financial advice, investment advice, an offer, invitation, solicitation, recommendation, or inducement to buy, sell, subscribe for, or dispose of any financial product or service.

All market commentary, educational materials, research content, platform information, and other materials published on this website are provided for general information and reference purposes only. Past performance, historical data, examples, forecasts, or simulated results are not reliable indicators of future performance.

Access to Bifu Markets’ products and services is not available in all jurisdictions. We do not open accounts for residents of certain countries and jurisdictions, including but not limited to the United States, Australia, Canada, and the Democratic People's Republic of Korea.

By accessing this website, you confirm that you are doing so on your own initiative and that you are responsible for ensuring that your use of this website and any services provided by Bifu Markets complies with the laws and regulations applicable to you in your jurisdiction.

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