Trust Centre


How to identify fake BiFu customer service?

2026-08-11


You can identify fake customer service by reverse-verifying accounts through https://bifu.co and the help centre. Any account that cannot be found to have a corresponding entry point on the official website, or that asks users to transfer money privately, move assets to a so-called “safe address”, or provide a password or dynamic verification code, is not official customer service.

Verify identity from the official website

  1. Manually enter https://bifu.co, avoiding jumping directly from a private message or search advertisement.
  2. Go to the “Official Channels” page and check the customer service email, online customer service and social accounts.
  3. When the other party's account cannot be reverse-linked by the official website, immediately stop communicating and transferring money.

What to do when you encounter suspicious contact

  • Do not send passwords, SMS codes, dynamic verification codes, seed phrases or private keys.
  • Do not install remote control software designated by the other party, and do not scan QR codes of unknown origin.
  • Keep the account, links, wallet address, chat and transfer records, and submit for verification or report through the official website customer service channel.

FAQ

Are “official managers” on Telegram, WhatsApp or social platforms trustworthy?

Only an account that can be reverse-verified from the official website and help centre can be regarded as an official channel.

What should I do if customer service asks for money to unfreeze my account?

Immediately stop transferring money, and contact customer service through the official website entry point to verify the account status.