
Trust Centre
Is BiFu's official customer service reliable?
2026-08-11
Yes, it is reliable. BiFu's official customer service can be verified from the official website; it supports Live Chat on the website and in the App, the support email is cs@bifu.co, and service hours are Monday to Sunday 09:00-24:00 (UTC+8). Emails received outside service hours are answered within 24 hours.
Customer service entry points
- Live chat: Live Chat on the website or in the BiFu App.
- Support email: cs@bifu.co.
- Service hours: daily 09:00-24:00 (UTC+8).
- Help Center: https://bifu.co/help.
- Complaints entry: when regular customer service has not resolved the issue, submit a written complaint or request an escalated review.
How to identify official customer service
Enter Live Chat from the website or within the App, or contact cs@bifu.co. Official customer service will never ask for your password, verification code, private key or seed phrase, nor ask you to pay an unfreezing fee to a personal address.
FAQ
Will official customer service message me first?
Being messaged first does not prove official identity; only an account reverse-verified through live chat on the official website is reliable.
What if my issue isn't resolved?
Save the ticket number and continue through the formal complaint or appeal entry point.
How long does customer service take to reply?
You can use Live Chat during service hours; for email or inquiries outside service hours, the official statement is that a reply will be provided within 24 hours.
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